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Sydney Water- Payment Assistance Scheme

Posted on May 1, 2020

Our qualified case managers provide holistic solutions for customers experiencing affordability issues. We offer direct financial support through our Payment Assistance Scheme (PAS). We also aim to improve our customer’s financial wellbeing, inclusion and resilience by referring customers to external services based on their needs.

This may include referrals to other agencies for other types of help including:

·         emergency relief

·         financial counselling

·         personal counselling

·         advocacy

·         housing

·         NILS

·         EAPA

Customer Care staff also educate customers about water efficiency and make referrals to our PlumbAssist Program for essential repairs.

Eligibility Criteria is specific to:

·         owner occupiers who do not own more than one property

·         private tenants with NSW Lease Agreement

·         properties must be individually metred.

Customers can call our contact centre on 13 20 92 and ask for our Customer Care team. Alternatively, they can be referred by one of our PAS accredited community agencies.

If you are a service provider and would like to know how you can refer your customers and become an accredited agency, email us at We are now able to provide PAS training using the Microsoft Teams App.